FAQs

See some of our FAQs below. If you don't see the question and answer you need, please contact us on the contact us page or at nachelellc@gmail.com! 

1. Q: Do you have a buy now, pay later option?

A:  Of course, you are able to use Affirm at checkout. 

2. Q: Can you be my personal shopper? I'm looking for a unique bag not on the website.

A: Of course, please contact me at nachelellc@gmail.com.  Please provide your name, phone, and the type of bag you are interested in.  I'll set a virtual consultation appointment and we will be on our way!

3. Q: What shipping provider do you use to ship our items?

 A: We offer free shipping via USPS (regular mail) is used to ship your items. OR you can have expedited shipping via UPS, which you can pick at checkout. We want you to receive your items in a timely manner.  Please be mindful that we are still in a pandemic and some shipping times have been delayed.  Thank you for your understanding. 

 4. Q: Do you offer local delivery?

A: Yes, of course.  There is an option for this service at checkout if you are in our immediate shipping area.  We can discuss a time and place for your item to be dropped off.  I'll send you an email asking this information.  

5. Q: What is your return policy?

A: Unfortunately, we do not take returns.  All sales are final. All orders are non-refundable. I am more than happy to show you more pictures of an item before you purchase.  Please email me at nachelellc@gmail.com if you would need more pictures.

6. Q: How long does it take for you to respond an inquiry?

A: Please give me up to 48-72 business hours to respond not including weekends.  I work very hard to make sure you all are taken care of in a timely fashion. 

7. Q: Can I change or cancel my order?

A:  Unfortunately, orders start processing when they come in.  Please make sure you pick the correct color, size, handbag, and check your confirmation.  If you feel you've made an error, please contact me within an hour of this error, so I can help you.